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Job Vacancy - Customer Support Consultant - Axiell ALM

Job Vacancy - Customer Support Consultant - Axiell ALM

•    Friendly and supportive team
•    Rewarding and innovative culture
•    Based in Sydney, NSW

The world’s leading provider of Archives, Libraries and Museum Collections Management systems is seeking a self-motivated person to provide customer consulting and technical support services across our product range.

About Axiell

Axiell serves libraries, schools, archives, museums and government authorities with technically advanced and innovative business solutions. With its headquarters in Lund, Sweden, the Axiell Group has more than 260 employees, with offices in Sweden, Australia, Canada, Denmark, Finland, Germany, the Netherlands, New Zealand, the UK, and the USA. Together, we form one of the world’s largest companies in these sectors. Visit to discover more about Axiell, and for details about our product range.

About the Position

This position will provide high quality and timely end-user support for Axiell’s EMu and Adlib museum and library collection products. On-the-job training in the use of our software and related software packages will be provided.

Key Selection Criteria

• A tertiary qualification in computing or a minimum of two years’ commercial experience in a database related area.
• Well-developed problem-solving and analytical skills and proven experience in responding to problems experienced by business system users.
• Good communication (English) and presentation skills.
• Demonstrated ability to work effectively in a team or independently managing your own tasks to specified deadlines.

Desirable Selection Criteria

Knowledge and experience in any of the following areas is an advantage:

• Good understanding of collection management, curatorial practices and issues across museum disciplines and/or knowledge of library management practices.
• Experience in the development and delivery of software training.
• Expert knowledge and extensive experience in the administration and technical maintenance of the EMu or Adlib museum products; and/or the Vitalware Vital Records management system.
• Knowledge and experience in object oriented or relational database design.
• Perl scripting; Java; C++ Builder; PHP; Javascript; Web servers.
• Development experience with Crystal Reports Designer.
• Unix/Linux administration and/or shell scripting experience.
• The ability to speak a second language.

Applicants must be Australian citizens or have permanent residency in Australia. The appointment is full-time and, following a qualifying period, permanent. Salary is negotiable based on proven experience.

To be considered for this position, please submit a letter of application which addresses the Key Selection Criteria; your CV with one or more referees; and a copy of your official transcript of tertiary study results. Applications are to be submitted by Monday, 9 February 2015 and sent to:;
The Personnel Officer
KE Software (An Axiell Group Company)
PO Box 1185

Donna Begg (Axiell Melbourne)
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