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Narratives for Correspondence?

Narratives for Correspondence?

Hello all, A few users at the Canadian War Museum were wondering if anybody is using Narratives to capture correspondence with external clients – either for general inquires into the collections, object specific questions, and possibly even acquisition offers.    If you do use this module for this purpose, do you have any advice, possible documentation on how it’s to used this way i.e.  main fields of entry, and would you mind providing some screen shots?     Some of the inquires they receive about the objects are the same, and they are looking for "spot" to put their answers to refer back to.

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Re: Narratives for Correspondence?

Hi April,

Arts Centre Melbourne has been using Narratives for about 6 years now to record all our public research enquiries.

We document the enquirer's contact details, the type or category of enquiry (arts agency, general public, education etc) and copy all email correspondence into the NarNarrative Field, or summarize the phone call.

Our research officer also adds a total number of objects viewed - which provides monthly reporting stats on how many objects have been accessed, and for what purpose and in which areas of the collection.  We use the Title field to add a research enquiry number (eg RS2012.001) - to easily distinguish these Research Enquiries from the other Narratives (for web, object labels etc). This has all been done without customising the Narratives module.

Hope that helps!

Rowena Craick
Collection Systems & Documentation Registrar
Arts Centre Melbourne

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