Faq generalThe annual maintenance fee provides the institution with unlimited technical support and access to all software upgrades. Installation of the upgrades is the institution's responsibility. Technical support hours vary by institution location. It is generally Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays. The actual software developers who develop EMu and Texpress provide Support. This provides the highest level of customer support. We make extensive use of the Internet and direct dial modems to access customers' servers.